Privacy Policy
How we collect, use, and protect your personal information.
SunSpark Energy is committed to protecting the privacy and confidentiality of your personal information. This Privacy Policy explains how we collect, use, store, and share your data when you visit our website, request a quote, or engage our solar energy services. We comply with the Nigeria Data Protection Act (NDPA) 2023 and other applicable data protection laws in Nigeria.
1. Introduction
SunSpark Energy (“we”, “us”, or “our”) is a solar energy company providing installation, maintenance, and consultation services across Nigeria. We act as a data controller in respect of the personal information we collect from you.
This policy applies to personal information collected through our website, quote request forms, WhatsApp communications, email correspondence, site surveys, and any other channel through which you interact with us.
By using our website or engaging our services, you acknowledge that you have read and understood this Privacy Policy.
2. Information We Collect
2.1 Information You Provide Directly
When you request a quote, contact us, or engage our services, we may collect:
- Identity and contact data: Full name, phone number, email address, and physical address
- Property information: Property type (residential, commercial, industrial), location, and site details
- Energy usage data: Current electricity consumption, appliance load requirements, backup needs, and daily kWh targets
- Payment information: Bank details or transaction references necessary to process payments
- Correspondence: Messages you send us via email, WhatsApp, or our website forms
2.2 Information Collected Automatically
When you visit our website, we may automatically collect certain technical information:
- Usage data: IP address, browser type, device type, pages visited, and time spent on pages
- Cookies and similar technologies: Small data files that help us understand how visitors use our site (see Section 9)
2.3 Information from Site Surveys
During physical site assessments, our engineers may record:
- Roof dimensions and structural observations
- Electrical panel and wiring conditions
- Shading analysis and site photographs
3. How We Use Your Information
We use your personal information to:
- Provide our services: Assess your energy requirements, design solar systems, prepare quotations, and execute installations
- Communicate with you: Respond to enquiries, send project updates, schedule site visits, and provide customer support
- Process payments: Issue invoices and confirm transactions
- Improve our services: Analyse website usage and customer feedback to enhance our offerings
- Comply with legal obligations: Maintain records as required by Nigerian law, including tax and regulatory requirements
- Marketing (with consent): Send you updates about our services, promotions, or energy tips — only where you have opted in, and you may unsubscribe at any time
We do not sell your personal data. We will never sell, rent, or trade your personal information to third parties for their own marketing purposes.
4. Lawful Basis for Processing
Under the NDPA, we must have a lawful basis for processing your personal data. We rely on the following:
- Contractual necessity: Processing is necessary to fulfil a contract with you or to take steps at your request before entering into a contract (e.g., preparing a quotation)
- Consent: Where you have given clear consent for a specific purpose (e.g., receiving marketing communications)
- Legitimate interests: Where processing is necessary for our legitimate business interests, provided those interests are not overridden by your rights (e.g., improving our website, preventing fraud)
- Legal obligation: Where processing is necessary to comply with Nigerian law
5. How We Share Your Information
We may share your personal information only in the following limited circumstances:
5.1 Service Providers
We may share data with trusted third parties who assist us in delivering our services, including:
- Logistics and delivery partners
- Payment processors and financial institutions
- Equipment manufacturers and suppliers (for warranty registration)
- IT and website hosting providers
These providers are bound by confidentiality obligations and may only use your data for the purposes we specify.
5.2 Legal Requirements
We may disclose your information where required by law, regulation, court order, or governmental authority, or where disclosure is necessary to protect our rights, property, or safety, or that of our customers or the public.
5.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your personal information may be transferred. We will notify you before your data is transferred and becomes subject to a different privacy policy.
6. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:
- Encryption of data in transit and at rest where applicable
- Access controls limiting data access to authorised personnel only
- Secure authentication for internal systems
- Regular security reviews and software updates
- Confidentiality agreements with staff and contractors
While we take reasonable steps to protect your data, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.
7. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including:
- During active service delivery: For the duration of your project and any warranty period
- After service completion: For a reasonable period to handle warranty claims, resolve disputes, and comply with legal obligations
- Legal compliance: Where Nigerian law requires longer retention (e.g., tax records)
When data is no longer needed, we securely delete or anonymise it.
8. Your Rights Under NDPA
Under the Nigeria Data Protection Act, you have the following rights:
- Right to be informed: To know how your data is being used
- Right of access: To request a copy of the personal data we hold about you
- Right to rectification: To have inaccurate or incomplete data corrected
- Right to erasure: To request deletion of your data, subject to legal and contractual obligations
- Right to restrict processing: To limit how we use your data in certain circumstances
- Right to data portability: To receive your data in a structured, commonly used format
- Right to object: To object to processing based on legitimate interests or for direct marketing
- Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time
To exercise any of these rights, please contact us using the details in Section 15. We will respond within 30 days.
You also have the right to lodge a complaint with the Nigeria Data Protection Commission (NDPC) if you believe your data protection rights have been violated.
10. Third-Party Links
Our website may contain links to third-party websites or services (such as WhatsApp or social media platforms). We are not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies before providing any personal information.
11. Children's Privacy
Our services are intended for adults. We do not knowingly collect personal information from children under the age of 18. If you believe we have inadvertently collected such data, please contact us so we can delete it promptly.
12. International Transfers
Your personal information is primarily stored and processed within Nigeria. Where we engage service providers that operate outside Nigeria, we take steps to ensure your data receives an adequate level of protection consistent with the NDPA.
13. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. The revised version will be posted on this page with an updated “Last updated” date.
We encourage you to review this page periodically to stay informed about how we protect your information.
14. Governing Law
This Privacy Policy is governed by and construed in accordance with the laws of the Federal Republic of Nigeria. Any dispute arising in connection with this policy shall be subject to the exclusive jurisdiction of the courts of Port Harcourt, Rivers State, Nigeria.
15. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us:
- Email: sunsparkenergy@proton.me
- Phone: +234 902 935 5082
- Address: Port Harcourt, Nigeria
Also read our Terms of Service.
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